![]() ![]() If the head of a department turns down an idea to his department head, then logically the latter is not happy about it. Usually, you do not “overrule” your own manager. Only in exceptional cases do you turn directly to your “bossboss”. Mueller reports to Johnson, who reports to Smith. Large organisations benefit from standardised processes and clear reporting structures. And how does communication change in the hierarchy? So, in terms of the channels used, a change in communication can be seen. Or can you imagine that at Siemens, the board of directors and middle management regularly communicate via SMS? It is therefore not surprising that other communication channels are used in large, international companies, where often a large number of employees have “some life experience”. Of course, the preference for WhatsApp – or comparable services such as Threema or Signal – over communication via email is not only a question of company size, but also of the age of the communication participants. “It’s faster, you can see if all recipients have read the messages and spelling is not so important” is often cited as a reason. If you need to send a message to a group of people, do you use email or a service like WhatsApp? The biggest difference between large organisations and smaller work units is probably the way they communicate with each other: The flatter the hierarchy, the more likely messages are shared via Whatsapp. Which communication channel would you like? “I’m not getting important information.”ĭo you know the feeling of having to tell everything twice? Or waiting in vain for information, only to hear afterwards that information is a debt to be collected? It is a dilemma!.“I have the feeling that every time I receive an e-mail I am put in cc and therefore littered with uninteresting information.”.The two most frequent complaints are quite contradictory: Surprisingly, however, many of my customers from small and medium-sized enterprises tell me about exactly the same communication problems as those from “big corporations”. An international company, on the other hand, resembles a big city: there is much more privacy than in rural structures and you enjoy the retreat in anonymity. After all, the working atmosphere is amical and everyone knows, like in a village, also the private concerns of the other. In start-ups or family businesses, you would think that the information flow would be better and more direct. Typical communication problems in companies ![]()
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